Shipping policy

Shipping Policy

Free shipping worldwide

We offer free shipping on all orders. Every order is shipped with a tracking number so you can follow your package until it reaches your door.

Processing time

Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays. During periods of high demand, processing may take a little longer.

Delivery time

After your order has been shipped, the estimated delivery time is 7–15 business days, depending on your location. Delivery times are estimates and may vary due to customs, carrier delays or other circumstances outside of our control.

Order tracking

As soon as your order ships, you will receive an email with your tracking number. Please allow up to 48 hours for the tracking information to become available.

Customs, duties and taxes

Depending on your country, your order may be subject to customs duties or import taxes, which are the responsibility of the customer.

Incorrect address

Please make sure your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and we will try to update it before the order ships.

Lost or damaged packages

If your package is lost, arrives damaged, or has not arrived within the estimated time frame, please contact us at support@bronoir.com with your order number and we will help you resolve it.