Refund policy

Refund Policy

We want you to love your Bronoir shoes. If you are not completely satisfied, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or lightly tried on indoors, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at support@bronoir.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items that have been worn outdoors, washed, damaged by misuse, or that are missing parts are not eligible for a return. Sale items and gift cards cannot be returned.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. If you need a different size, contact us and we will help you.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@bronoir.com.